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  1. CA
  2. BC
  3. Vancouver
Mount Pleasant Universal Funeral Home
Mount Pleasant Universal Funeral Home
Mount Pleasant Universal Funeral Home

Mount Pleasant Universal Funeral Home

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306 E 11th Ave, Vancouver, BC V5T 2C6, Canada Get Directions
4.8
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Mount Pleasant Universal Funeral home in Vancouver has been providing funeral and cremation services for Vancouver residents and the surrounding area for over 100 years. Since then, we have been committed to helping families in their times of greatest need. We provide professional, compassionate care, guidance and funeral services. Our services were created to assist families in this difficult time.

Reputation Change over time

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Pros & Cons

PROS
recommend (6)
very professiona ... (5)
highly recommend ... (3)
accommodating (2)
very impressed (2)
very helpful (2)
excellent servic ... (2)
very grateful (2)
well organized (1)
wonderful servic ... (1)
amazing service (1)
great service (1)
helpful and know ... (1)
extremely helpfu ... (1)
pleasant and pro ... (1)
very pleasant (1)
positive experie ... (1)
exceeded my expe ... (1)
extremely happy (1)
punctual (1)
excellent care (1)
helpful and prof ... (1)
recommended (1)
well done (1)
very well done (1)
highly recommend ... (1)
easy to deal wit ... (1)
very efficient (1)
good service (1)
Cons
rude (2)
very disappointe ... (1)
disappointed (1)
horrible (1)
extremely rude (1)
Reviews: 66
filtered by
% summary
Excellent
86%
Good
7%
Average
0%
Poor
0%
Bad
7%

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Shana Bain
on Google
Losing a family member, particularly a mother, is a tremendous loss to any family. From the funeral director to the staff everyone made planning and carrying out my moms service gratefully simple. The facilities and hearse were very nice. One would hope they would not need to return to such a venue but it is inevitable so when the time comes we will only use Mount Pleasant Universal Funeral Home. Thank you. Losing a family member, particularly a mother, is a tremendous loss to any family. From the funeral director to the staff everyone made planning and carrying out my moms service gratefully simple. The facilities and hearse were very nice. One would hope they would not need to return to such a venue but it is inevitable so when the time comes we will only use Mount Pleasant Universal Funeral Home. Thank you.
Bemice Hui
on Google
Rebecca Louie
on Google
David
on Google
Gillian Wong was very helpful and professional from the first day I contacted her and managed to get me in to meet with her to make funeral arrangements the same day my dad passed away as I lived in the suburbs and I was in Vancouver. Her assistant Sara was also very helpful with the online obituary, webinar information, funeral pamphlets and signing register. Very helpful from start to finish. Gillian Wong was very helpful and professional from the first day I contacted her and managed to get me in to meet with her to make funeral arrangements the same day my dad passed away as I lived in the suburbs and I was in Vancouver. Her assistant Sara was also very helpful with the online obituary, webinar information, funeral pamphlets and signing register. Very helpful from start to finish.
Lily Liu
on Google
Anastasia Balomenos
on Google
During this difficult time Tony and the team at mount pleasant took care over everything . Their assistance throughout was amazing and seamless. During this difficult time Tony and the team at mount pleasant took care over everything . Their assistance throughout was amazing and seamless.
Ben&Jenny Lau
on Google
Johnny is a very care concern director. He seems understand our tough situation, and do many favor for us, like dropping off the Death Certificate to my home at night time. We really appreciate his service. Johnny is a very care concern director. He seems understand our tough situation, and do many favor for us, like dropping off the Death Certificate to my home at night time. We really appreciate his service.
Mike Cheung
on Google
Very disappointed. I had called Mount Pleasant Funeral Home while my late grandmother was still in the hospital to gather information and figure out next steps regarding funeral arrangements. Mount Pleasant provided useful information and was very helpful. Once my grandmother passed, I called them back to do the necessary next steps. To my dismay, I had called 3 times, left 3 messages with the receptionist for a funeral director to call back, and no one called back. It was a stressful time, and our family felt that time was of the essence as we wanted to make all the necessary arrangements for my late grandmother sooner rather than later. I was very disappointed that the funeral home had not returned my call. I ended up going with another funeral home in Richmond, and they provided fantastic service. Very disappointed. I had called Mount Pleasant Funeral Home while my late grandmother was still in the hospital to gather information and figure out next steps regarding funeral arrangements. Mount Pleasant provided useful information and was very helpful. Once my grandmother passed, I called them back to do the necessary next steps. To my dismay, I had called 3 times, left 3 messages with the receptionist for a funeral director to call back, and no one called back. It was a stressful time, and our family felt that time was of the essence as we wanted to make all the necessary arrangements for my late grandmother sooner rather than later. I was very disappointed that the funeral home had not returned my call. I ended up going with another funeral home in Richmond, and they provided fantastic service.
Maria K
on Google
Such personalized service and we had access to the funeral director immediately. He was able to organize and prepare everything that we needed for a service the same day we spoke. This was a huge relief! Thank you so much for your support on a difficult day. Such personalized service and we had access to the funeral director immediately. He was able to organize and prepare everything that we needed for a service the same day we spoke. This was a huge relief! Thank you so much for your support on a difficult day.
S T
on Google
Gillian, Johnny and the Mount Pleasant Universal Funeral Home staff are very professional, compassionate, diligent and knowledgeable. They have gone above and beyond in helping families making the final arrangement for their loved ones during the most trying time. We are very grateful for their excellent service. Gillian, Johnny and the Mount Pleasant Universal Funeral Home staff are very professional, compassionate, diligent and knowledgeable. They have gone above and beyond in helping families making the final arrangement for their loved ones during the most trying time. We are very grateful for their excellent service.
ishfahaz khan
on Google
georgia pappas
on Google
Tony was fantastic! So kind and very efficient throughout the whole process. Tony was fantastic! So kind and very efficient throughout the whole process.
Jason Chu
on Google
Death is new to us and losing a loved family member is one of the hardest things my family had to go, and am still going through. We didn't know anything about Chinese funeral traditions and customs and with all the grieve, it was hard to stay focused. Gillian Wong helped guide my family through a much difficult time with grace and respect. She brought comfort to my family by helping us honour our Grandma in the most respectful Chinese traditions possible. She made us focus on family and what the family wanted. She is professional and trustworthy. Whatever promises she made, she follows through with them. At the end of the day, things will still be difficult but at least during the days leading up to and on the day of the funeral, there was a sense of peace/comfort that I felt Gillian had some part in in helping us find. Death is new to us and losing a loved family member is one of the hardest things my family had to go, and am still going through. We didn't know anything about Chinese funeral traditions and customs and with all the grieve, it was hard to stay focused. Gillian Wong helped guide my family through a much difficult time with grace and respect. She brought comfort to my family by helping us honour our Grandma in the most respectful Chinese traditions possible. She made us focus on family and what the family wanted. She is professional and trustworthy. Whatever promises she made, she follows through with them. At the end of the day, things will still be difficult but at least during the days leading up to and on the day of the funeral, there was a sense of peace/comfort that I felt Gillian had some part in in helping us find.
Jane Coop
on Google
The service at Mount Pleasant Funeral Home was prompt, courteous and helpful in all respects. I am very grateful. The service at Mount Pleasant Funeral Home was prompt, courteous and helpful in all respects. I am very grateful.
jorvie lau
on Google
Yota Ball
on Google
Angela Wan
on Google
Excellent Service Thank you Excellent Service Thank you
Square S
on Google
Rene Bernklau
on Google
Very warm and easy to deal with, very impressed by Tony Hicks who offered sympathy, honestly and with professionalism. Will recommend to everyone that finds themselves in this situation. Very warm and easy to deal with, very impressed by Tony Hicks who offered sympathy, honestly and with professionalism. Will recommend to everyone that finds themselves in this situation.
L W
on Google
Gillian Wong was our contact person at Mount Pleasant Funeral Home. She was very professional to guide the family throughout the entire process and exceptionally attentive to details. During such a stressful time of having lost a loved one, Gillian did her best to give us support not just during the process, but also after that. She is empathetic, understanding, accommodating, and patient. She provided us exceptional services but never forced into purchasing anything that we did not want. Gillian is amazing! Gillian Wong was our contact person at Mount Pleasant Funeral Home. She was very professional to guide the family throughout the entire process and exceptionally attentive to details. During such a stressful time of having lost a loved one, Gillian did her best to give us support not just during the process, but also after that. She is empathetic, understanding, accommodating, and patient. She provided us exceptional services but never forced into purchasing anything that we did not want. Gillian is amazing!
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