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Review Keywords Analysis

  1. US
  2. CA
  3. Palo Alto
Birdeye
Birdeye
Birdeye

Birdeye

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2479 E Bayshore Rd #175, Palo Alto, CA 94303, USA Get Directions
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4.9

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SUMMARY   Services Excellence Summary

Over 100,000 businesses rely on Birdeye to shift to digital customer experiences. We provide businesses an intuitive, innovative, and integrated solution with embedded AI and automation that's easy to use and scale. The world is increasingly moving digital. According to McKinsey, 65% of all customer interactions now are digital. It is the new normal, accelerated by the Covid pandemic. New digital customers have internet in their pocket and expect Amazon-like convenient experiences from every business, including yours. Today's digital world revolves around the customer, not the business. Birdeye provides businesses an all-in-one solution to manage all their customer interactions digitally.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (21)
recommend (17)
highly recommend ... (11)
very friendly (7)
great service (7)
easy to work wit ... (6)
very professiona ... (6)
great experience ... (6)
easy to use (4)
comprehensive (4)
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Cons
never heard back ... (2)
do not trust (2)
not great (2)
negative feedbac ... (2)
Birdeye Reviews: 100. Average Rating: 4.9
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% summary
Excellent
0%
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