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Review Keywords Analysis

  1. US
  2. CA
  3. San Ramon
Veterinary Emergency Group
Veterinary Emergency Group
Veterinary Emergency Group

Veterinary Emergency Group

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2431 San Ramon Valley Blvd, San Ramon, CA 94583, USA Get Directions
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4.8

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SUMMARY   Services Excellence Summary

VEG is the emergency vet you can rely on to be there for you and your pet when you need it most. As a career emergency veterinarian since 2003, Dr. Bessler has a passion for helping people and their pets when they need it most. His intense focus on families made him realize emergency care was broken and wasn’t working for anyone. Dr. Bessler took a holistic view of the ER experience, from start to finish, and from every angle, to make it better. Pets would be treated like people and pet parents like human beings. In 2014, armed with a vision and a dedicated team of like-minded people—the first VEGgies!—he purchased his first VEG hospital. They worked to reinvent the emergency experience. It was in this first hospital that VEG became “not normal,” in a good way! This new experience was fully transparent, with an open floor plan. They created a comfortable setting for pets, even if that meant getting on the floor with them; and keeping people and their pets together throughout treatment. Dr. Bessler also defined a positive company culture to make sure VEG would deliver on this revolutionary shift. It was exactly what pet parents and emergency vet professionals wanted, as VEG has the highest NPS in the vet industry.

 

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Pros & Cons

PROS
recommend (21)
highly recommend ... (11)
amazing service (4)
best experience (4)
recommended (3)
very kind (2)
can't say enough ... (2)
in good hands (2)
very clean (2)
highly recommend ... (2)
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Cons
horrible (1)
make things wors ... (1)
awful (1)
Veterinary Emergency Group Reviews: 103. Average Rating: 4.8
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