Positive reviews of Austin Fire and Flood consistently highlight their professionalism, reliability, and excellent customer service. Customers appreciate the promptness and efficiency of their water damage restoration services. They commend the company for being accommodating, even during extended work stoppages. Austin Fire and Flood's staff are highly knowledgeable, skilled, and respectful, making customers feel well taken care of throughout the renovation process. The company's communication and responsiveness receive high praise, with customers stating that they consistently kept them informed and went above and beyond to address their concerns. Austin Fire and Flood's dedication to their customers is evident in their willingness to assist with tasks beyond their scope of work, such as watering plants. Customers note that the company truly cares about homeowners and provides a level of support that exceeds expectations. Ultimately, Austin Fire and Flood stands out for their exceptional service, professionalism, and genuine concern for their customers.