No matter how much you hate negative reviews, they are just inevitable, a 2-star review can happen regardless of your quality of work, but that doesn’t mean that you should be rude to your customers. Let’s be honest, no business owners want to have a 2-star review on their Google My Business Profile or […]
No matter how much you hate negative reviews, they are just inevitable, a 2-star review can happen regardless of your quality of work, but that doesn’t mean that you should be rude to your customers.
Let’s be honest, no business owners want to have a 2-star review on their Google My Business Profile or any local listing. But knowing how to respond to that negative review is the key to converting a negative review into a positive review while winning the trust of other customers.
There are several effective ways to respond to 2-star reviews that can not only solve your problem but can even turn a bad review into a good review.
Our professional team of reputation management experts from Trust Analytica has written this article to help you understand how to effectively respond to negative reviews from unhappy customers.
Negative reviews can be an opportunity to enhance your business’s online reputation. Along with delivering helpful criticism, negative reviews also offer several powerful benefits. Here’s why responding to a 2-star google review can help boost the online reputation of your business:
Online reviews are by far the most powerful tools that can either make or break the online reputation of your business. They have become an essential aspect of modern-day businesses. Here are some reasons why online reviews are so important for your business:
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Trust Analytica is an AI-based reputation management tool that can help you manage all your customer reviews through a single-user dashboard. With the power of AI in your hands, you can easily respond to all the 2-star reviews through one unified platform, thus saving you from the trouble of finding negative reviews and individually responding to each one of them.
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There are two most important reasons why you should always respond to a 2-star review.
Are you looking for the best responses to bad reviews? Here are some of the best 2-star review response examples that can help you protect and improve the online reputation of your online business.
Pro Tip: Always remember that getting angry, defensive, or acting as if someone has personally attacked you is not the solution but being calm and collected while responding to negative reviews is the key thing.
Wondering how to respond to a 1-star review on Google? When it comes to responding to 1- star or 2-star reviews, there are usually only two types of responses:
We have also added another response template in which you can ask the reviewer to give more details about their negative experience as the review itself was too vague. Here are some of the best negative review responses to help you deal with unhappy customers.
This 2-star review response template is one of the best responses to bad reviews when you are the one responsible for the problem
Hello [Customer Name],
I’m [your name], [job title/role]. Thank you for taking the time to review.
We sincerely apologize for the unfortunate event you experienced. Here at our company, excellent customer support is paramount to us, and occurrences like this are rare exceptions.
We want to hear about your experience so that just compensation can be given in exchange which is why I am personally reaching out to you. Please let me know what happened; together we’ll make sure it doesn’t happen again.
Thank you for bringing this to our attention,
[Your Name]
Remember that humor is subjective, and it’s essential to keep it light-hearted and never to risk the business’s image just because you think the negative review was funny.
Note: Giving a funny response to a negative review can offend the customer therefore be extra cautious while deciding if a funny response to a negative review can work or not.
Dear [Customer Name],
We’re sorry that your experience wasn’t up to your expectations. We’ll try harder next time to make you as happy as a kid in a candy store. However, we’re pleased to hear that our service wasn’t so bad that it made you set off the fire alarm (wink, wink).
I am here to make things right for you. Please explain what happened and I assure you that we will do whatever in our power to help you.
Sincerely,
[Your Name]
This 2-star review response template is relevant when you are NOT responsible for the issue/problem
Hello [Customer Name],
I’m [your name], [your job title]. Thank you so much for taking the time to give feedback about your experience.
We completely understand your problem and we are sorry for your experience, however, this wasn’t entirely our fault.
rating
We understand how frustrating it can be to wait for something and then have your expectations not met, which is why we reached out to you to fix things.
The truth is, our commitment was fulfilled on time and the delay is caused by the third-party courier service. However, despite everything we are still here to make things right for you
Please explain what happened so we can come up with an appropriate plan of compensation.
Thanks again for letting us know,
[Your Name]
This 2-star review response template is relevant when you are NOT responsible for the issue/problem and you are still offering a discount.
Hello [Customer Name],
I am [your name], [your job title]. Thank you so much for taking the time to give feedback about your experience.
We understand how disappointing it was for you to experience sub-par service. We are truly sorry that this happened, and while the fault lies with one of our third-party suppliers, we want to make sure your bad experience is made up for in some way.
As an apology and token of appreciation, please find a gift voucher sent through email. Customer satisfaction will always remain our top priority at all times here at [Your Company].
Thanks again for letting us know,
[Your Name]
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Trust Analytica is an AI-based reputation management tool that can help you manage all your customer reviews through a single-user dashboard. With the power of AI in your hands, you can easily respond to all the 2-star reviews through one unified platform, thus saving you from the trouble of finding negative reviews and individually responding to each one of them.
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This 2-star rating Response Template is one of the best responses to bad reviews when You Need Further Clarification on the issue before responding to a negative review.
Hello [Name],
I’m [your name] and I work as [your job title] for [your business]. Thank you so much for taking the time to give us your feedback.
I apologize for the ordeal that you’ve endured and would love to help resolve your concern. Please drop me a line at [insert business email] so we can discuss this further. Rest assured, my utmost priority is making sure your problem is solved with diligence.
I assure you that our team will do everything in our power to resolve your problem.
Thank you so much, and I look forward to hearing from you!
[Your Name]
Followup after resolving the issue behind a 2-star review and asking for a positive review
Dear [Customer Name],
We are pleasantly delighted that your issue has been resolved and that you have received the correct compensation.
Can you please help us in our mission to continue providing impeccable service by being generous with your feedback? Your opinion is incredibly valuable for all potential customers as it will guide their decisions when choosing a business like ours
I request you take some time out of your day to provide feedback about the customer support that you have received.
[Your Name]
Here are some examples of a general reply to negative reviews
Hello [Customer Name],
We are glad that you took the time to share your valuable feedback with us.
We know how disappointing it can sometimes feel when customer service fails and therefore sincerely apologize for the issues that you encountered.
We’d like to offer an extra 15% off on your entire cart for the next order that you would place with us.
Nobody likes being let down, so rest assured such incidents won’t ever happen again. Feel free to ask me any questions that you might have.
[Your Name]
Receiving a 2-star Google review can be disappointing and frustrating for any business owner. However, it’s important to remember that negative reviews can also be an opportunity to address customer concerns and improve your business.
Responding thoughtfully and professionally to a 2-star review can turn an unhappy customer into a loyal one. Here are some professional tips on how to respond to a 2-star Google review and turn the situation around.
One of the most important things to do when you receive a 2-star review is to respond quickly. This will show the customer that you care about their experience and are committed to resolving any issues.
Also, dont forget to acknowledge what has happened and let the customer know that you are aware of the troubles that the customer has faced.
It doesn’t matter if what the customer is saying is right or wrong, what’s more, important is that you start your negative review response with an apology.
Use phrases like “We’re sorry to hear that you didn’t have a positive experience” or “We apologize for any inconvenience that you may have experienced”. This will show the customer that you’re taking their concerns seriously and are willing to take the necessary steps to improve.
Resolve the customer’s issue in a personalized and effective way! Reimburse them for their experience, offer an incentive on future purchases, or invite them back to take advantage of all that your business has to offer. Let customers know that you value and prioritize their feedback.
Thank the customer for taking the time to provide feedback, even if it’s negative. This will show them that you value their opinion and are willing to listen. Use phrases like “Thank you for your honest feedback” or “We appreciate your input”.
Want to make sure all your questions are answered, and you’re confident in the purchase? Reach out to me directly via phone [phone number] or email [your email address], so that we can work together to meet any needs.
End your response on a positive note. Use phrases like “We appreciate your business and hope to serve you better in the future” or “We value your opinion and are committed to improving our services”.
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Trust Analytica is an AI-based reputation management tool that can help you manage all your customer reviews through a single-user dashboard. With the power of AI in your hands, you can easily respond to all the 2-star reviews through one unified platform, thus saving you from the trouble of finding negative reviews and individually responding to each one of them.
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Responding to each negative review and then following up with the reviewer through email to resolve their problem is easier said than done. It is certainly a very challenging task to keep track of all the negative reviews across all your social media platforms and then give a personalized response to each review.
Trust Analytica is an AI-based reputation management tool that can help you manage all your customer reviews through a single-user dashboard. With the power of AI in your hands, you can easily respond to all the 2-star reviews through one unified platform, thus saving you from the trouble of finding each negative review and individually responding to each one of them.
Subscribe to one of our packages today and reap all the benefits of this amazing reputation management tool.
How Many People Trust A Business More After Reading Positive Online Reviews ? 
