Updated: 7th November, 2023 When it comes to getting the word out about your company and maintaining positive employer branding, responding quickly and thoughtfully to reviews is essential. As an HR Manager or company owner, you understand how important your company’s online reputation is, especially your company’s Glassdoor reputation. More than 86% of job seekers […]
Updated: 7th November, 2023
When it comes to getting the word out about your company and maintaining positive employer branding, responding quickly and thoughtfully to reviews is essential.
As an HR Manager or company owner, you understand how important your company’s online reputation is, especially your company’s Glassdoor reputation.
More than 86% of job seekers review and read the company profiles on Glassdoor even before applying for a position in that organization.
Whether you like it or not, Glassdoor reviews matter, and missing out on getting more positive reviews on Glassdoor can mean that you are no longer attracting top talent for your organization.
If your company is getting negative Glassdoor reviews then you should do something about it – but what can you really do?
While negative feedback can be challenging at first glance – providing responses that welcome all input and highlighting positives can help you handle the situation.
Our team of reputation management experts from Trust Analytica has written this article to help you get a better understanding of how to handle negative Glassdoor reviews and turn them into positive ones.
Jobseekers often turn to review platforms like Glassdoor, Linkedin, and Indeed to get an unbiased view of the organization. Almost all job seekers do this before making any final decision before joining a certain employer. 
Negative employee reviews can have a seriously negative impact on a company’s reputation, as they make it difficult for companies to attract top talent resulting in good talent running away from such employers.
These negative reviews also create a negative image of the organization before potential employees even have a chance to experience first-hand what it’s like to actually work for that company. Thus making it hard for companies to build trust in their products or services.
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Trust Analytica is an AI-based reputation management software that lets you view, manage, and reply to all your reviews and brand mentions across all platforms using one unified messaging platform. Subscribe to one of our packages today and say goodbye to all your troubles!
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Job seekers prefer to see both sides of the story before making a final decision about whether or not they are going to join a certain company or not.
Not responding to negative Glassdoor reviews can mean that you don’t really care about your employees. Not replying can also give an idea that whatever your ex-employee or the person who didn’t get a job after the interview is saying about your company is right and you have nothing to say in your defense.
No matter if the reviewer has some personal conflict with your organization, or they had a cultural mismatch always respond to these negative reviews by using one of the following negative Glassdoor review response samples.
Knowing about how to respond to negative reviews examples will certainly help you turn negative job reviews into positive ones. Carefully read these examples of responses to negative employee reviews and then craft your reply to the negative reviews about your company.
Sample Review: “This company will overwork you and doesn’t give you a fair amount of vacation time, and once you get your earned vacation time they will overwork you again.”
Reply to Negative Review: Thank you so much for taking the time to give feedback about our workplace culture and the overall environment. Your feedback is invaluable to us as we always strive to provide a better workplace environment for all our employees.
“To make sure that none of our employees are overworked we do provide paid vacations along with volunteer days and unlimited sick leaves.
The mental and physical health of all our employees is of utmost importance to us and that is something we take very seriously. Please do reach out to us and explain a bit more about your experience and I as the founder member of < company name> assure you that I will personally compensate you accordingly if it comes out to be the company’s fault.”
Thank you so much for giving feedback about your experience with our company because your feedback helps us improve our employee handling processes. Coming to the point you raised about an unhealthy work environment, we always strive to make our offices where all employees can thrive and grow without any discrimination.
Here at <company name> we strongly believe in a team of happy people motivated toward reaching company goals. We have also been working hard to introduce new initiatives with employee satisfaction in mind.
please do reach out to us and explain a bit more about your experience and I as the founder member of < company name> assure you that I will personally compensate you accordingly if it comes out to be the company’s fault.”
Review: “Worst employer ever! Please don’t join them or you will regret it.”
Reply to Review:
“Thank you for taking the time to give feedback about your experience. We apologize for any dissatisfaction you may have experienced while working for our company.
We are always on the lookout for talented employees who are competitive, well-disciplined, and professional at the same time. As far as I remember you had a great experience working with us and all of a sudden your posting this review raises suspicion.
However, I welcome you to explain yourself and tell me what went wrong. As one of the founding members of this company, I assure you that I will personally compensate you accordingly if it comes out to be the company’s fault.”
We appreciate you bringing this matter to our attention, and we take all feedback from our team members seriously. We’re sorry to hear that your experience with us was not positive. We are committed to creating a better working environment for all our employers. I would really appreciate it if you could just reach out to me at <company email address> so that we could work together to make things right.
We’re sorry to hear that you had a negative experience as we take all feedback seriously. We understand how challenging it can be when working in an unsatisfactory work environment but you can rest assured that our company always keeps the employee well-being as one of our top priorities.
Going forward, we will make sure that all concerns are addressed promptly and appropriately so that everyone has the best possible experience working with us!
Following is one of the most common negative company review examples along with its solution:
We take employee feedback very seriously and are committed to creating a better working environment for all our team members. I am sure that there must have been a misunderstanding between us because what you are saying in your review is something that has never happened to any one of our employers. We have been operating in this industry for more than a decade and we haven’t received feedback this negative in all these years.
We appreciate your feedback and are sorry to hear that you are feeling [negative emoji]. We want to assure you that we take all feedback seriously and are committed to creating a positive and inclusive work environment for all employees.
We would like to invite you to schedule a one-on-one meeting with your supervisor to discuss your concerns in detail. This will provide an opportunity to address any specific issues you may have and find solutions that work for both you and the company.
We encourage you to reach out to our HR department if you have any further concerns or suggestions. We value your input and want to ensure that all of our employees feel supported and heard.
Thank you for bringing this to our attention and for being an important member of our team.
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Trust Analytica is an AI-based reputation management software that lets you view, manage, and reply to all your reviews and brand mentions across all platforms using one unified messaging platform. Subscribe to one of our packages today and say goodbye to all your troubles!
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We apologize for any dissatisfaction you may have experienced while working with our company. There must have been a misunderstanding between us that can be resolved with proper dialogue and by following proper means of communication.
please do reach out to us and explain a bit more about your experience and I as the founder member of < company name> assure you that I will personally compensate you accordingly if it comes out to be the company’s fault.”
Thank you for taking the time to communicate your experience we need to be able to provide the highest level of comfort and peace of mind while they work with us. Our goal is to provide a positive working environment for every one of our team members, so rest assured that we’ll do all we can going forward to ensure that this misunderstanding is resolved between us!
We appreciate your feedback and are sorry to hear that you are feeling [negative emotion]. We want to assure you that we take all feedback seriously and are committed to creating a positive and inclusive work environment for all employees.
We would like to invite you to schedule a one-on-one meeting with your supervisor to discuss your concerns in greater detail. This will provide an opportunity to address any specific issues you may have and find solutions that work for both you and the company.
We encourage you to reach out to our HR department if you have any further concerns or suggestions. We value your input and want to ensure that all of our employees feel supported and heard.
Thank you for bringing this to our attention and for being an important member of our team.
Negative reviews can sting, but they don’t have to be all bad. Turn those critiques into an opportunity and use them proactively to refine your employer brand! Taking honest feedback from employees publicly is a golden way for you to attract talent that’s in line with the values of your organization – turning criticism into success.
Wondering how to respond to a bad performance review? Here is what you should do when you get a bad 1-star review on Glassdoor.
When the CEO or the Chief People Officer responds directly to a review, it shows that this company’s leaders care about listening to their people. Even if you are the HR of the company, our experts from TrustAnalytica recommend that you ask the top management to reply to the review by an ex-employee.
Instead of sending a generic response, show you care by demonstrating in-depth knowledge of each issue. A tailored reply shows you took the time to study and comprehend what’s being said – something every person should appreciate!
This also shows other employers that you remember all your employees and that you understand that what happened with that employee was nothing but a misunderstanding.
Expressing a genuine “Thank You” may seem like just good manners, but studies show that responding to negative feedback in a kind and respectful tone allows others to empathize and connect with you. After thanking them take the conversation offline and request the angry employee to either delete their negative review or turn it into a positive 5-star review.
If you think that the reviewer has a personal grievance with your company and replying to their review can escalate the situation then you should not respond to such reviews. Never debate with anyone in the review reply section – its best to ask the reviewer to contact you directly and if this doesn’t work then leave the conversation.
Make sure job seekers get a taste of what it’s like to be part of your team by sharing positive Glassdoor reviews from experienced employees who work with you. Let them know why working at your company is different – tell captivating stories about how employees benefit from unique experiences that define the work culture and give you an edge over the competition.
A bad review can be a tough pill to swallow, but you must take the time to think before replying. Before responding, carefully examine the review and allow yourself some cool-down period overnight; this will help ensure your reply maintains an understanding yet firm tone. Doing so helps protect both parties involved while preserving everyone’s dignity for any potential solution or compromise reachable!
Note: if the reviewer’s claims are inaccurate, politely correct them with factual information. Avoid confrontations, and focus on providing accurate data.
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Trust Analytica is an AI-based reputation management software that lets you view, manage, and reply to all your reviews and brand mentions across all platforms using one unified messaging platform. Subscribe to one of our packages today and say goodbye to all your troubles!
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Responding to reviews across all the different platforms is certainly a challenging task. A delay in responding to a negative review does put your business’s reputation at stake. Finding a negative review and then following up with the reviewer is certainly a very difficult task. Not just that, keeping a record of all your reviews across all your social media platforms is another added problem.
All of these problems can be solved by using Trust Analytica, an AI-based reputation management tool that can help you manage all your reviews and brand mentions through a single-user dashboard. Wait this doesn’t end here, in addition to viewing, managing, and then responding to all reviews TrustAnalytica also helps you with booking automation, unified messaging, web chat view and reply, SMS and email marketing, and payment automation.
Subscribe to one of our packages today and reap all the benefits of this amazing reputation management tool.
How do I respond to a bad Glassdoor review?
Responding to a bad Glassdoor review can be challenging, but it’s important to respond professionally and respectfully. Only address the point raised by the reviewer and try to take the communication offline.
How do you respond to negative comments on Glassdoor?
When responding to negative comments on Glassdoor, it’s important to respond professionally and respectfully and invite the commenter to speak with you directly about their feedback. This will allow you to address any specific issues and work together to find a solution.
Should you respond to negative Glassdoor reviews?
Yes, it’s important to respond to negative Glassdoor reviews. This shows that you are committed to improving the company and addressing any concerns that employees may have.
What is the best way to respond to a negative review?
Here is the best way to respond to a negative review on Glassdoor:
How do you get a Glassdoor review removed?
It is not possible for an employer to directly remove a Glassdoor review. Glassdoor maintains a strict policy of not removing reviews, even if they are negative. However, you can report a review to Glassdoor if you believe it violates their community guidelines. Glassdoor takes the authenticity of reviews seriously and they have a team that works to identify and remove fake reviews.
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