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Review Keywords Analysis

  1. US
  2. AZ
  3. Phoenix
Services Excellence Summary

Banfield Pet Hospital is the largest general veterinary clinic in the U.S., with over 1,000 locations across America and Puerto Rico. They have been providing dedicated care to pets since their founding in 1955 in Portland, Oregon. One of the standout features of Banfield is their Optimum Wellness Programs (OWPs), which offer customized and high-quality preventive care for each pet's individual needs. This includes access to Vet Chat, a 24/7 live vet service, and virtual visits. Customers appreciate the proactive approach of Banfield, as their focus on early detection and overall health support helps in detecting preventable diseases, ensuring proper nutrition, promoting mobility, and maintaining overall wellness. The positive reviews highlight the friendly and compassionate staff, with customers praising the informative and non-pushy approach of the vets. Many customers also appreciate the convenience of Banfield's nationwide presence, making it an ideal choice for those who travel and require a partner in their pet's care. Unique facts about Banfield Pet Hospital include its relationship with Mars, Incorporated, where it is one of the founding members. Banfield also offers a comprehensive cremation package for pets, complete with a box urn, certificate, paw print memorial, and velvet bag, all at a fair price. Additionally, the hospital accommodates prescription orders from Chewy, an online pet supply retailer. Banfield Pet Hospital specializes in providing optimum wellness care for pets, focusing on five life stages of wellness: primary care, preventable diseases, nutrition, mobility, and health. Their proactive approach to veterinary medicine ensures that pets receive the necessary care and support from an early stage, promoting their overall health and well-being. In summary, Banfield Pet Hospital is a widely recognized and trusted veterinary clinic with numerous positive reviews. Their Optimum Wellness Programs, friendly staff, nationwide presence, and emphasis on early detection and overall health make them an excellent choice for pet owners seeking high-quality veterinary care.

 

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Reputation Change over time

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Pros & Cons

PROS
great experience ... (2)
very friendly (2)
fair price (1)
very helpful (1)
quality service (1)
super fast and e ... (1)
very nice people ... (1)
accommodating (1)
very grateful (1)
comprehensive (1)
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Cons
upset (1)
dissatisfied (1)
too expensive (1)
expensive (1)
unprofessional (1)
very disappointe ... (1)
stay away (1)
disappointed (1)
bad customer ser ... (1)
Banfield Pet Hospital Reviews: 100. Average Rating: 4.3
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