Positive Reviews Summary: Customers appreciate the expertise provided by Aldridge in cybersecurity, especially in guiding security strategy, implementing controls, and offering backup and recovery plans. The company's cybersecurity scorecard helps identify improvement areas, while their 24x7 security team monitors and responds to threats. With IT Security Levels created by cybersecurity experts, Aldridge helps businesses understand and plan their cybersecurity initiatives effectively. Unique facts about Aldridge | Managed IT Services: 1. Customers have experienced response times of just 8 minutes for simple tasks, unlike previous providers with longer wait times. 2. Aldridge's billing processes have been criticized for overcharging and misclassifying users, leading to surprise increases in invoices. 3. The company is known for providing complete quotes for services, including equipment, programming, and setup, but some customers have reported additional charges for missed services. 4. Aldridge has faced complaints about inconsistent response times, billing issues, and service quality, leading some clients to consider switching IT providers. Aldridge's Specialty in Managed IT Services: Aldridge specializes in providing managed IT services, including cybersecurity planning, implementation, and monitoring. They offer expertise in guiding businesses through security strategies, establishing standard policies and procedures, and managing backup, recovery, detection, and response services to protect from cyber threats effectively. Their IT Security Levels provide a comprehensive framework for businesses to assess and improve their cybersecurity initiatives.