Positive Reviews for CarMax: Customers appreciate the great customer service, quality cars, and easy financing process at CarMax. The ability to schedule appointments online and have cars ready for viewing upon arrival is highly valued. Despite some wait times, the overall experience with sales reps has been positive, with excellent customer service noted consistently. Unique Facts about CarMax: - CarMax is the nation's largest retailer of used cars. - They offer a "no-haggle" pricing policy for a stress-free buying experience. - CarMax provides a Love Your Car Guarantee, including 24-hour test drives and 30-day returns. CarMax's Specialty: CarMax is known for revolutionizing the car-buying industry by creating a transparent and honest buying experience for customers. Their dedication to innovation and iconic customer experiences sets them apart as a leader in the industry.